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When you are the owner of a Mercedes-Benz and life throws you a curveball, fret not, because you are covered thanks to Mercedes-Benz Roadside Assistance. This service provides you with peace of mind anytime something unexpected happens with your vehicle. Is your car dead? Tire flat? No worries.
Mercedes-Benz Roadside Assistance has a response for any situation. The service includes jumping a dead battery, servicing a flat tire, delivering fuel if you run out, lockout service, trip interruption, which includes up to $300 per night for lodging, food, and related travel expenses if your vehicle breaks down should you be more than 100 miles from home. Additional services include a free tow service, along with an on-site technician who can perform on-site service or arrange for service nearby.
This complimentary service benefits anyone who either purchased a vehicle directly from an authorized Mercedes-Benz dealership, or any Mercedes-Benz that falls under one of three warranties: New Vehicle Limited Warranty, Extended Limited Warranty or Certified Pre-Owned Warranty.
If your Mercedes-Benz is out of warranty, or was not purchased from an authorized Mercedes-Benz dealership prior to Jan. 4, 2011, you cannot partake in Mercedes-Benz Roadside Assistance. You can, however, purchase individual services from the Mercedes-Benz customer assistance center.
Restrictions to this service include restricted roadways, acts of nature (snowstorms, floods, etc.), and vehicle accessibility, which adds charges if you are located in a non-accessible roadside location as determined by an authorized technician or roadside service tow provider.
To access this service, call 1-800-367-6372 or press the wrench or me-button in your vehicle. You can also press the roadside assistance button in the Mercedes me app. The service is 24 hours a day, seven days a week.
At Mercedes-Benz of Roanoke, our expert service technicians perform conventional inspections, along with tire service, *oil changes, filter replacements, and other services that allow your vehicle to perform at its best. Come in today and let us take care of all your vehicle maintenance needs.