MB Roadside Assistance

Mercedes-Benz Roadside Assistance in Roanoke, VA

Life has a way of finding an inconvenient time to hand you lemons, like when you’re driving down the interstate and you get a flat; or when it’s raining and you’re already crunched for time, only to discover that your battery is dead. Thankfully, there’s an easy way to get help exactly when and where you need it: the Mercedes-Benz Roadside Assistance app.

When you’re having car troubles, the last thing you need is the inconvenience of trying to dial a towing service, finding a gas station, or finding a good samaritan to help jump your car. That’s why we created the Mercedes-Benz Roadside Assistance – we’re here to lend a helping hand whenever you need it.

Mercedes-Benz Roadside Assistance Services

When the unexpected happens, you can count on our roadside assistance team to get to you quickly and address the problem efficiently to get you back on the road. The Mercedes-Benz Roadside Assistance program can address these common mishaps:

  • Service a flat tire
  • Jump start your vehicle
  • Deliver fuel should you accidentally run out
  • Lockout service

Additionally, should you get into an accident or experience a mechanical issue on the road, Mercedes-Benz Roadside Assistance will arrange a towing service for you. Once your vehicle has been picked up, it will be taken to the nearest authorized Mercedes-Benz dealership for no charge. For added peace of mind, Mercedes-Benz Certified Collision Centers only use genuine Mercedes-Benz parts to repair your vehicle.

Who is Eligible?

Many Mercedes-Benz drivers and vehicles are eligible for complimentary Mercedes-Benz Roadside Assistance, including:

  • Vehicles under any Mercedes-Benz warranty including New Vehicle Limited Warranty, Extended Limited Warranty, Certified Pre-Owned Warranty
  • Vehicles purchased directly from an authorized Mercedes-Benz dealership prior to January 4, 2011, and you still own the vehicle

If your vehicle is out of any warranty or was not purchased directly from an authorized Mercedes-Benz dealership prior to January 4, 2011, you are not eligible for complimentary roadside assistance, but you may purchase individual services through the Mercedes-Benz Customer Assistance Center.

How to Use Mercedes-Benz Roadside Assistance

Help is at your fingertips – literally – with the Mercedes-Benz Roadside Assistance Mobile App. The app is available for Apple and Android devices, and is equipped with GPS to identify your location quickly. A built-in tracker lets you see exactly when your roadside assistance dispatch will arrive.

Additionally, if you have mcbrace®, you can push the wrench button overhead, andmbrace® operator will transfer you to a Roadside Assistance representative for quick, attentive service.

Convenient Service in Roanoke, VA

Whether you need a flat tire repaired, a quick jump start, or a little bit of gasoline to tide you over, Mercedes-Benz of Roanoke is here to serve you through and through. We know that roadside troubles can be worrisome, which is why we’re proud to offer help through the Mercedes-Benz Roadside Assistance program. When your vehicle needs regular, routine services, our outstanding Mercedes-Benz service center is ready to service your vehicle in an efficient, timely manner to get you back on the road where you belong.

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5000 Franklin Road • Roanoke, VA 24014

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Today's Hours:

Open Today! Sales: 8:30am-7pm

Open Today! Service: 7:30am-5:30pm

Open Today! Parts: 7:30am-5:30pm

Mercedes-Benz of Roanoke 37.2084046, -79.9541595.