Our collision center will provide you with a computerized estimate or work with your own insurance estimate to restore your Mercedes-Benz and, above all, your peace of mind to a pre-accident state. From the smallest shopping cart ding to a major auto collision claim, we at Mercedes-Benz of Roanoke are committed to work closely with your insurance company to see that you are provided with nothing short of the highest quality repair.
- Free computerized estimates
- Expert collision repairs utilizing factory Mercedes-Benz OEM parts
- Expert color matching and paint finishing
- Computerized state of the art unibody frame alignment
- Computerized wheel alignment using factory Mercedes-Benz specifications
- Work closely with your insurance company to minimize your inconvenience and maximize your satisfaction
- Towing service available
- Local shuttle service
- Rental car pick up and drop off
- Quality control inspection after repairs are complete
- Lifetime warranty on paint and bodywork
- Complete vehicle detail service
- Paint-less dent removal
- Alloy wheel repair and refinishing
- Windshield stone chip repairs
- Upholstery repair
- Window tinting (Check your local state laws for window tinting regulations. Mercedes-Benz of Roanoke is not responsible for any summons due to window tint violations.)
What To Do in Case of an Accident
It can be extremely stressful, but remember that accidents do happen. It is very important that you remain calm and, if possible, check to see if any other involved party is injured and in need of medical attention.
Call the police in order to file an accident report. This is especially important if the accident was not your fault. Filing a police report doesn’t require you to also file an insurance claim, but in the event that you need to do so, can be very helpful.
Call the Mercedes-Benz of Roanoke Collision Center
We will guide you in making the proper decision, like whether to file a claim or not, if you should go through your insurance provider, or file with the other party’s insurance company. At Mercedes-Benz of Roanoke, we work with all insurance providers, arrange for a rental vehicle for you, and guarantee all repairs we make.
If your car is not drivable and needs to be towed away
Write down where your vehicle is being towed to. We will make arrangements to have your vehicle brought to our collision center the next day. We can then begin our assessment where we find and pass along areas of damage to your insurance adjuster.
It is your legal right to choose where your vehicle will be repaired — not the insurance company’s
It is illegal for an insurance company to steer or attempt to dictate where your vehicle can or must be repaired. Your vehicle is not generic and is in fact one of its kind, this is where Mercedes-Benz of Roanoke surpasses your average auto repair shop. Our collision center specializes in Mercedes-Benz vehicles, amongst others; equipped with the latest technologies, tools and equipment, we will confidently restore your Mercedes-Benz to factory specifications.